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Self-service portals

User with the access to information 24/7 is a satisfied user. User who can manage this information by himself, anywhere, at any time, is a loyal user.

Self-service portals are a business opportunity and competitive advantage. User/customer/subscriber has a tool to simply and quickly manage his services: bill payments, inventory status, status of the service, meter readings, faster access to support in case of trouble and similar.

Reduce the cost of customer support

Self- service portals are one of the key elements of customer satisfaction with the company.

To users it’s ever more important to be able to self- manage and supervise its services online, anywhere and anytime, avoiding phone calls to customer service or time consuming visits to banks or other institutions.

Bottom line – the company providing such service will consequently reduce customer support expenses

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Listen to your customers

Self-service portals have a capability to personalize content based on users profile, activities and actions.

We will help you with defining the users, their needs and will analyze the processes and prepare content

Self-service portals are actually evolving. From just a means of cost savings of support and management to stand alone profit centers, where you can offer additional products and services.

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PROVIDE 24/7 ACCESS TO INFORMATION!

With digital and technological upgrades of your existing system, you can now offer your customers a 24/7 access and management of their account information.

CALL US: +386 (0)288 39 400

WRITE TO US: info@kivi.eu